FAQ

App Information

Learn the key information about SavEX, app sections, vouchers, bonus points, electronic draws, auctions, and deals.

SavEX App.

The World’s First solidarity purchase App, as it offers an innovative shopping experience that allows users to access products and services at prices lower than the market, through a model based on solidarity between customers and suppliers, within a system that ensures mutual benefit for all parties. The app provides a comprehensive range of features, including discount vouchers, a points and rewards system, electronic random free draws, as well as auction sections, deals, wholesale purchasing, electronic payment services, and direct shopping.

SavEX app.

 

The first application of its kind in the world for solidarity purchase

 

Based on social responsibility and that everyone has the right to achieve his dream, our idea was born..

SavEX is the first application of its kind in the world for solidarity purchasing where Individuals stand in solidarity with services and goods providers in an electronically mutually beneficial relationship through SavEX application to purchase goods, services and discounts at less than their market price where The customers benefits from the price discounts, and services or goods providers benefits from marketing and promotion

The application goal is to serve the community and help citizens obtain goods that make their lives easier and happier without losing any money.

 

With application SavEX .. Buy .. Win .. Save

SavEX offers a premium selection of discount vouchers that you can purchase using “Voucher Balance.”
Voucher Balance not only allows you to buy vouchers, but also gives you additional benefits such as access to draws, auctions, deals, wholesale offers, and bonus points.

πŸ”Ή How to get Voucher Balance:
You can collect Voucher Balance through different sections of the app, where each section provides a unique experience:

1️⃣ Offers Section
Choose the product you want and purchase Voucher Balance through it.
• Enter a free draw for the product
• Earn bonus points equal to your balance value
• Use your balance to buy vouchers

2️⃣ Auctions Section
Choose a product and start bidding.
• Participate in auctions
• Earn bonus points equal to your balance value
• Use your balance to buy vouchers

3️⃣ Deals Section
Choose a product and start a deal.
• Enter deal negotiations
• Earn bonus points equal to your balance value
• Use your balance to buy vouchers

4️⃣ Wholesale Section
Choose a product and access wholesale pricing.
• Buy products at wholesale prices
• Earn bonus points equal to your balance value
• Use your balance to buy vouchers

5️⃣ Free – Market – Payouts Sections
You can also get Voucher Balance through:
• Gifts
• Rewards for subscriptions or purchases

πŸ’° Voucher Balance Tiers:
Voucher Balance can be purchased from (Offers – Auctions – Deals – Wholesale) in the following tiers:
5 EGP – 10 EGP – 20 EGP

🎁 Additional Benefits:
• Access to draws, auctions, deals, and wholesale is free when you purchase Voucher Balance
• No obligation to increase your participation

Invite Your Friends & Earn Bonus Points πŸ’°
Inviting your friends to the app is one of the best ways to earn bonus points for both you and your friends.

πŸ‘₯ Referral System
Once your friend downloads the app and registers using your shared link:
• You earn 10 bonus points
• Your friend also earns 10 bonus points

⚠️ Important: Bonus points are not awarded just by sharing the link. Your friend must register through your referral link for the points to be credited automatically.

πŸ“² Share the App
• Share the app once per day
• Earn 5 bonus points instantly
• You can repeat this daily to earn more rewards

πŸ›οΈ Share Products
• Share any product listed in the app
• Earn 5 bonus points instantly
• Available once per day per share

🎁 Share Free Gifts
• Share free gifts available in the app
• Earn 5 bonus points instantly
• Can be repeated daily

⚑ Early Participation in Offers
• Subscribe to products marked with the green progress indicator (Early Access)
• Earn 10 bonus points per product
• No limit as long as the offer is available

πŸ’³ Wallet Top-Up
• First top-up: 100 bonus points
• Every subsequent top-up: 10 bonus points
• No limit on the number of top-ups

🎯 Additional Ways to Earn Bonus Points
• Using a promotional code (if available)
• Participating in raffles and free giveaways inside the app

Shipping Fees
• A fixed shipping fee of 50 EGP is automatically added when completing any purchase that requires shipping.
• It is linked to the product type, whether the product is shippable or electronic and does not require shipping.
• If there is sufficient balance in the account, the shipping fee will be deducted immediately.
• If the balance is insufficient, the shipping fee will be recorded as a debt on the account, and the balance may become negative by the value of the due fees or part of them.
• Due shipping fees do not expire over time or due to account inactivity.
• Any amounts due on the account will be automatically deducted from the first balance, earnings, or deposits added to the account in the future.
• The app reserves the right to restrict some services or transactions on accounts with outstanding debts until they are settled.
• The app may use intermediary shipping companies responsible for shipping operations, which requires providing the customer’s data to the shipping company to deliver the product.
• By completing the purchase, the user acknowledges and agrees to the application of the shipping fees and the collection mechanism described above.

Refund Request Requirements
• You can submit an electronic refund request at any time and for any amount starting from 10 EGP available in your wallet within the app.
• A 1% administrative fee is added, with a minimum of 3 EGP.
• Refund fees apply to each wallet top-up transaction independently, with a minimum of 3 EGP per transaction, even if the customer combines several top-up transactions in one refund request.
• A 10% administrative fee is added, with a minimum of 3 EGP, if the customer tops up the balance and requests a refund without using any of the paid services in the app.
• In case of topping up the balance and requesting a partial refund, a 1% fee applies to any refunded amounts from product participation transactions, and a 10% fee applies to any amounts not used in participation from the same single top-up transaction, with a minimum of 3 EGP per transaction.
• Fees are deducted from the refunded amount.
• Refunds are made using the same payment method used by the customer for the top-up (Visa is refunded to the same Visa, and wallet payments are refunded to the same wallet).
• Fawry .. Aman .. Masary .. Sadad .. Momken customers .. refunds are made only to the customer’s wallet in the app as balance to be reused in the different services provided by the app, and cannot be refunded outside the app.
• It is not possible to request a refund for any funds used to participate in a product or products until the participation process ends and the participant has not been selected. If the participant is selected, the amount will not be refunded. Refunded amounts are returned to the customer’s wallet in the app immediately after the draw or auction ends.
• Once the customer submits the refund request, the request amount is deducted from the customer’s cash wallet and remains pending in refund requests.
• Refund requests are processed within a period from 7 to 30 working days, excluding administrative and official holidays, according to the volume of requests submitted during the same period. During this period, the request status will be under processing.
• During the under-processing period, the customer has the right to cancel the request and return the amount again to the customer’s cash wallet.
• Once the refund process is completed through the app, the refunded amount takes several days to be returned to the customer’s account. This depends on the company or bank to which the customer’s account belongs and according to the instructions of the Central Bank of Egypt. The app has no involvement in this period. During this period, the request status will be deferred, and this period differs depending on whether it is an electronic wallet or a bank card.

πŸ’° Bonus Points
Bonus Points are used to increase your participation in:
• Offers Section 
• Free Section 

🎯 Increasing Participation in Draws (Offers Section)
• Participation in draws is free as a reward when purchasing voucher credit. 
• You can use Bonus Points to increase your participation, which improves your chances of winning. 
• When increasing participation:
(Bonus Points + Cash amount used) must not exceed 50% of the product price. 

🎁 Increasing Participation in Draws & Auctions (Free Section)
• Participation in draws and auctions is completely free. 
• You can use Bonus Points to increase your chances in draws or winning auctions. 
• You can increase participation with no maximum limit. 

⚠️ General Terms (Bonus Points)
• Bonus Points are treated like cash when increasing participation:
(1 Bonus Point = 1 EGP) 
• Bonus Points cannot be refunded once used to increase participation, even if you do not win.
Exception: If a draw is converted into an auction, Bonus Points will be refunded. 
• Bonus Points cannot be converted into cash. 
• Bonus Points cannot be converted into voucher credit. 

⭐ Offers Section
• Delivers a unique experience full of excitement and thrill… with zero risk
• Relies on user skill to maximize value from every draw

🎯 It’s all about knowing:
• When to join 
• When to increase your contribution (Cash or Bonus) 
• How to target the right products 

βš™οΈ How the Offers Section Works
• Entry into draws is a free reward when purchasing voucher credit (5 – 10 – 20 EGP)
• Draws are segmented into tiers based on product price and voucher value

βœ”οΈ You’ll find:
• A variety of brands and services 
• A chance to get products far below their market price 
• The opportunity to get the product for free or up to 50% of its value (maximum) 

βœ”οΈ Plus:
• You receive bonus points equal to the value of your voucher balance, as long as the indicator remains green
• Use them to join other draws for free 

πŸ“Š Increasing Your Winning Chances
• You can increase your participation in any draw up to 50% of the product value
Using:
• Cash balance 
• Or Bonus Points 

πŸ“ˆ The higher your participation → the higher your chances of winning
• You can track your percentage in real time during the draw
(it changes based on other users’ participation)

⚠️ Important:
• Increasing your participation improves your chances 
• But does not guarantee winning — even a free entry can win 
• The draw is random and automated, and increasing participation only increases probability

πŸ”„ Risk-Free System
• If you don’t win:
βœ”οΈ You receive a full refund of your increased cash participation with no deductions

❗ Note: Increased participation made using Bonus Points is non-refundable

• If you win:
βœ”οΈ you get the product for only the amount you participated with in the draw
(even if it’s 0 = you got it for free)

⏱️ Draw Mechanism
• Each draw has a limited duration
And ends when:
• The required number of participants is reached
OR 
• The product enters the Near-Closing Phase

πŸ”΄ Near-Closing Phase
• When the indicator changes from Green to Red
It means the draw has reached approximately 80% completion
⚠️ This is a critical moment to act fast

❗ If the Draw Doesn’t Complete
• If the required number of participants is not reached:
βœ”οΈ The draw is canceled
βœ”οΈ Bonus Points are returned
βœ”οΈ The product is automatically converted into an auction

• Any cash increased participation:
βœ”οΈ Is transferred to the auction
βœ”οΈ Refunded after the auction ends if you don’t win

🎯 Summary
The Offers Section is designed to balance:
βœ”οΈ Control over your chances
βœ”οΈ Smart participation strategy
βœ”οΈ Maximum value… with zero real risk

⭐ Auction Section
A unique section that delivers an exciting competitive experience based on transparency and fast decision-making in critical moments, aiming to secure the best offer before the timer ends.

βš™οΈ How the Auction Section Works

⏱️ Time-Limited Auctions
Each auction has a fixed duration and ends automatically when the time expires. The winner is determined definitively at the end of the auction.

πŸ’³ Participation & Bidding
• Users can join any auction and start participating immediately after purchasing voucher credit (5 – 10 – 20 EGP). 
• You will receive bonus points as a gift = equal to the value of your voucher balance.
• Auctions are divided into tiers based on product value and required voucher credit. 

πŸ“ˆ Bidding System
• Users can place bids freely with no limit on the number of attempts. 
• Key condition: total participation must not exceed the product value. 
• At the end of the auction, the highest cash bidder wins the product. 
• The final winner’s name is displayed inside the Crown πŸ† badge in the winners list. 

πŸ›’ Direct Purchase
• Users are allowed to directly purchase the auction item once per day by paying the full product price. 
• Once a direct purchase is made, the auction is immediately closed and the item is awarded directly to the buyer. 

πŸ” Refund System
• All participation amounts are refunded to non-winning users immediately after the auction ends. 
• The refunded balance can be used for: 
• Participating in other auctions 
• Requesting a cash refund 
• Using other services within the application 

πŸ†“ Participation Exceptions
• Auctions do not require voucher credit purchase for users referred from the Draws section. 

πŸ† Transparency & Live Tracking
• The top 10 bidders are displayed live throughout the auction period. 
• The bidder list is updated in real time during the auction. 

πŸ“Œ Operational Notes
• The displayed last-second highest bidder may not reflect bids placed in the final seconds before closure due to the instant auction closing process. 
• In all cases, the official result is the winner displayed in the Crown πŸ† badge. 
• If the application remains open for a long period, users may need to refresh or reopen it to ensure the latest bidder data is displayed correctly.

🎁 Free Section
A fully integrated entertainment section offering draws, auctions, gifts, and deals — all completely free, with no need for any cash payments.
It provides a fun experience and real chances to win for free or increase your chances using bonus points only, making it the perfect way to enjoy the app’s features at zero cost.

βš™οΈ How the Free Section Works
The section is divided into 4 main categories:

πŸŽ‰ 1. Free Gifts Section
A special section that includes:
• Daily gifts and free rewards for watching ads 
• Monthly free gifts 
• Free birthday gifts 
Make sure to collect bonus points and voucher balance.

🎁 2. Free Draws
A section full of opportunities:
• Contains a variety of completely free raffles 
• You can join without purchasing any voucher balance 
• Ability to increase your winning chances using bonus points 
• No maximum limit on using bonus points to increase chances 
• Winners are selected randomly through an electronic system 
• Used bonus points are non-refundable even if you don’t win 
Don’t miss the chance — join the free draws now!

πŸ† 3. Free Auctions
A fun competitive experience with zero risk:
• Entertainment-based auctions using bonus points only 
• Participation and bidding are done using bonus points 
• No upper limit for bidding 
• Used bonus points are non-refundable even if you don’t win 
For the first time — a completely free auction! What are you waiting for? Start bidding and win.

🀝 4. Partnerships Section
• Displays special offers from companies and partnerships 
• Content varies based on each agreement or partnership 
• Each company’s specific terms and conditions apply 
Stay updated and don’t miss out on the latest offers.

⭐ Shopping Section
A comprehensive and diverse section that covers all customer needs, including both essential and seasonal products and services.

🎯 Key Benefits:
• Earn Bonus Points with every purchase, which can be used in the Offers Section or the Free Section
• Receive Voucher Credit with every purchase, redeemable in the Vouchers Section
• Use Shopping Discount Vouchers obtained from the Vouchers Section to reduce your purchase cost

⭐ Wholesale Section
Buy a single item at wholesale price
In the past, you had to buy in bulk to get wholesale pricing…
Now you can buy a single item at wholesale price!
The system is built on a smart model that connects you with other customers interested in the same product. As the number of participants increases, the product price gradually decreases.
At any time, you can:
• Buy at the price that suits you
• Or wait until the price drops further as more users join

βš™οΈ How to Join the Wholesale Section
• Subscription is available when purchasing voucher balance (5 – 10 – 20 EGP)
• Wholesale products are divided into tiers based on product price and voucher value
• You will receive bonus points as a gift = equal to the value of your voucher balance
Note: The number of purchases per product varies depending on the offer:
• Some offers are available for a single purchase only
• Others can be purchased multiple times

βœ”οΈ What you’ll find:
• A variety of brands, products, and services
• A real opportunity to buy products at significantly lower than market price
• Full flexibility to choose your purchase time based on the price that suits you

⭐ Deals Section
Set your deal at the price that suits you
Access to deals is available when purchasing voucher credit (5 – 10 – 20 EGP).
• Get bonus points as a gift = equal to your voucher credit value
• Deals are segmented into tiers based on product price and voucher value

βœ”οΈ Inside this section you’ll find:
• A variety of products and services
• A real opportunity to buy at prices significantly lower than market value

βš™οΈ How Deals Work
Each deal starts at the market price, then gradually decreases over a limited time until it reaches the Minimum Price.
• Once the minimum price is reached, the deal remains available for 24 hours only, then closes automatically
⏳ The longer you wait, the lower the price — but the higher the chance someone else gets it first

πŸ›’ Ways to Join a Deal

1️⃣ Manual Purchase
You can buy instantly at the current displayed price at any time.
However, waiting for a lower price increases the risk of another user purchasing first, which immediately closes the deal.

2️⃣ Auto Purchase (Target Price)
Set your desired price, and the app will automatically complete the purchase once it is reached.
• You cannot set a price below the minimum price
• If multiple users select the same price, priority is given to the earliest request
• The purchase is executed automatically as long as the deal hasn’t already been closed at a higher price

πŸ” If You Don’t Win the Deal
If you don’t secure the deal, any reserved amount will be fully refunded immediately after the deal ends — with no deductions

Payments Section
Provides electronic payment services for both governmental and non-governmental services.
Earn bonus points and voucher balance with every payment transaction.